Recently, a new amendment was made to the national collective labour contract of Telecommunications. This amendment brings a distinction to the CRM-BPO sector, allowing for more flexibility tools to ensure economic sustainability and safeguard against contractual dumping.
In terms of economics, over the course of 2026-2028, workers will be compensated for the IPCA inflation accumulated in the two negotiation cycles. The recognized financial increment for this period is set at €298.00 for the 5th level (which corresponds to Level C1 in the new classification system) which will be distributed in various parts: €100.00 from January 1, 2026; €50.00 from December 1, 2026; €50.00 from July 1, 2027; and €98.00 from December 1, 2028.
For the CRM-BPO, the economic increment recognized is €288.00 at the 5th level (also corresponding to Level C1 in the new system) distributed in different parts: €50.00 from April 1, 2026; €35.00 from December 1, 2026; €50.00 from December 1, 2027; €50.00 from July 1, 2028; and €103.00 from December 1, 2028.
In addition to this, an agreement was reached for an increase in the corporate contribution to the Telemaco Pension Fund to 1.6% from January 1, 2026, and for the contribution to the Bilateral Solidarity Fund for the sector. This contribution is divided into 0.20% burden for the company and 0.10% burden on the workers.
As stressed by the Social Partners, the new labour contract becomes a lever for industrial and social transformation. It is capable of accompanying the digital transition and supporting the growth of a more innovative, inclusive and sustainable ecosystem.
